Q: Why should I consult with Comtel Information Services and not directly with a carrier representative?

A: The negotiated contract rates we are able to offer our clients with each carrier are a product of massive volume agreements between the carriers and our agencies. Therefore, you receive special, reduced rate programs not offered to individual businesses that a carrier representative can’t possibly offer you. Remember, the carrier representative’s goal is to obtain business for his or her carrier only, not what’s best for you from all available sources. We are your personal communications consultants - by researching, reviewing and comparing the best quality, highest value programs available. 

Q: What can I expect after you find the best communications solution for my business?

A: As our client, finding the "right" solution is just the beginning of our service. We continue to provide on-going consultation, customer service, and technical support. As your needs change, or if new and more beneficial carrier plans become available, we will do an updated analysis to re-optimize your communications network. We have found rate reductions for our clients each year, for the last four years.

Q: How is Comtel Information Services positioned against its competitors (the individual carriers)?

A: We are NOT a services "reseller" and our operations do not require an investment in telecommunications switching equipment, fiber networks or advertising. Our edge in this highly competitive marketplace comes from our unique, value-added client approach, our knowledge and expertise in network design, optimization, and implementation, and the strategic relationships we have negotiated or are in the process of developing with top national and regional communications carriers.

Q: Why is this important to me?

A: Through advertising and public relations, all carriers attempt to convince purchasers of their network services that their product/service line is unique and of a higher quality than their competitors’. The fact is that these giant companies deal with a commodity - minutes of network service over technologically similar networks - with little product difference. All have digital switches, largely fiber-optic networks and high quality service teams. All things being equal, why not go for the best terms, service and price? Why overpay for what is essentially a commodity?